STORE POLICY
Customer Care
At NIMA'S SALON & SPA, our goal is to provide every guest with an exceptional customer experience through outstanding service, professionalism, and attention to detail. Your satisfaction is important to us, and we strive to ensure you leave feeling confident and cared for.
If you have any questions, concerns, or feedback regarding your visit, we encourage you to contact us as soon as possible. We value every guest and will do our best to address your concerns promptly and fairly.
If you believe there is an issue with the quality of your service, please notify us within 7 days of your original appointment. After evaluating the concern, we will gladly provide a complimentary correction if the issue is determined to be related to the original service performed. Corrections are intended to resolve service related concerns and do not apply to changes in personal preference or requests for a different style or service.
We appreciate your trust in NIMA'S SALON & SPA and thank you for giving us the opportunity to serve you. Your feedback helps us continually improve and maintain the high standards of service our guests deserve.
Privacy & Safety
At NIMA'S SALON & SPA, we are committed to protecting your privacy and providing a clean, safe, and comfortable environment for every guest.
Privacy
Your personal information, including your name, contact details, appointment history, and payment information, is kept confidential and used solely for appointment scheduling, customer service, marketing communications (with your consent), and internal business operations. We do not sell or share your personal information with third parties except when required by law.
Safety
The health and safety of our guests and team members are our highest priorities. We maintain strict sanitation and hygiene standards by disinfecting tools, equipment, and workstations between each client and following all applicable state cosmetology regulations.
To ensure everyone's safety, we kindly ask guests to:
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Inform us of any allergies, skin sensitivities, medical conditions, or infections before receiving a service.
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Arrive in good health and reschedule appointments if experiencing symptoms of a contagious illness.
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Follow all salon safety guidelines provided by our staff during your visit.
While we take every precaution to provide safe and professional services, clients are responsible for disclosing any health conditions or allergies that may affect their treatment.
Thank you for helping us maintain a safe, respectful, and enjoyable experience for all guests.
Service Satisfaction Guarantee
NIMA'S SALON & SPA, your satisfaction is our priority. If you experience any issue with your service due to workmanship, we are happy to provide a complimentary correction within 7 days of your original appointment.
Please note:
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Complimentary corrections must be scheduled within 7 days of the original service.
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This policy covers adjustments related to the original service only and is not valid for changes of preference or a different desired style after the service has been completed.
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We reserve the right to have the original service provider perform the correction whenever possible.
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No refunds will be issued for completed services.
We appreciate your trust and are committed to ensuring you leave feeling confident and satisfied with your experience.
Appointment Cancellation & No-Show Policy
We kindly need at least 24 hour prior notice if you want to cancel or reschedule your appointment. This allows us to accommodate other clients.
Failure to cancel or reschedule within this time frame, or not showing up for your scheduled appointment, will result in a no-show fee of 20%. The fee may be charged to the card on file or required before booking future appointments.
We value your time, and this policy helps us continue providing the best service to all of our clients.
Thank you for your understanding and cooperation.
Payment Methods
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Credit / Debit Cards
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Apple Pay
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Offline Payments